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20000-1:2011 – ITSM

ISO 20000-1:2011 provides a set of standardised requirements for an IT service management system (ITSM). The standard enables that both internal and external IT services are aligned with the needs of your business and customers. ITSM ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads.

May 18, 2018